Please note that these services are not intended for any emergency medical situations. If you are having a life-threatening or serious condition that may require hospitalization, including, but not limited to, high-grade fever; low or high blood pressure; active serious infection, including, but not limited to, COVID; chest pain; shortness of breath; severe pain; or stroke-like symptoms, please call 911 immediately or go to a nearby emergency center as quickly as possible.
If you do not have a physician's order for labs or non-invasive radiology services, you may request it through our network of affiliated physicians/providers in selected states for an additional non-refundable fee, as listed (asynchronous consultation). Please note that an asynchronous consultation or physician-order service for diagnostics is not available for radiology tests requiring IV contrast. Patients needing a diagnostic study with IV contrast must complete an online visit with our physician first and, likely, will also need to have a lab test for their kidney function before a diagnostic study with IV contrast can be scheduled.
Once you request our provider or physician's order service, you will receive an email from us inquiring more details about your medical history. Based on the information you provide, one of our affiliated physicians or providers will make a determination about processing the order for the requested service. In some cases, as determined by our affiliated medical team, you may be required to provide additional clinical information or may be asked to have a more detailed online visit (an additional fee may apply) before your order can be processed. Please note that in some situations, or based on available clinical information, our team may even decide not to process the requested diagnostic order service and rather may recommend you to seek immediate medical attention in person or go to the nearest urgent care or ER. In that case, any advanced payment for the diagnostic service(s) will be refunded, but the physician's consultation or order request fee will remain non-refundable.
Please also note that any post-diagnostic service follow-up visit(s) or treatment(s) is not covered in this service fee and the ordering physician is not responsible to provide any continued care unless you sign-up for that service separately. Depending on your situation or test results, you may be advised to seek consultation with either primary care or a specialist physician (local or online) for further work-up and treatment. If you are unsure or have any questions, please call our customer support service before placing an order.
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Preterm birth or a premature birth refers to a birth of a baby who is born before 37 weeks of gestation. The normal duration of pregnancy is 37-40 weeks. The baby passes through several stages of development throughout the pregnancy, especially the maturation of organs already formed at the end of pregnancy. For instance, the lungs, the brain, and liver fully develop in the final weeks of pregnancy. So the babies born before that time will face difficulties in using these organs in their immature forms, which is responsible for the emergence of most health problems. The infants suffer from these problems, and the mother and family face a lot of psychological and financial struggles due to preterm birth. The difficulties are more if the baby is born earlier than 32 weeks, causing increased disability and death rates. Almost 17% of infant deaths are due to preterm birth and low birth weight. Babies who are lucky enough to survive will face health problems like breathing difficulties due to immature lungs, feeding problems, cerebral palsy, vision and hearing problems, developmental delay, etc. such infants need special care just after birth to help them survive this critical period.