Please note that these services are not intended for any emergency medical situations. If you are having a life-threatening or serious condition that may require hospitalization, including, but not limited to, high-grade fever; low or high blood pressure; active serious infection, including, but not limited to, COVID; chest pain; shortness of breath; severe pain; or stroke-like symptoms, please call 911 immediately or go to a nearby emergency center as quickly as possible.
If you do not have a physician's order for labs or non-invasive radiology services, you may request it through our network of affiliated physicians/providers in selected states for an additional non-refundable fee, as listed (asynchronous consultation). Please note that an asynchronous consultation or physician-order service for diagnostics is not available for radiology tests requiring IV contrast. Patients needing a diagnostic study with IV contrast must complete an online visit with our physician first and, likely, will also need to have a lab test for their kidney function before a diagnostic study with IV contrast can be scheduled.
Once you request our provider or physician's order service, you will receive an email from us inquiring more details about your medical history. Based on the information you provide, one of our affiliated physicians or providers will make a determination about processing the order for the requested service. In some cases, as determined by our affiliated medical team, you may be required to provide additional clinical information or may be asked to have a more detailed online visit (an additional fee may apply) before your order can be processed. Please note that in some situations, or based on available clinical information, our team may even decide not to process the requested diagnostic order service and rather may recommend you to seek immediate medical attention in person or go to the nearest urgent care or ER. In that case, any advanced payment for the diagnostic service(s) will be refunded, but the physician's consultation or order request fee will remain non-refundable.
Please also note that any post-diagnostic service follow-up visit(s) or treatment(s) is not covered in this service fee and the ordering physician is not responsible to provide any continued care unless you sign-up for that service separately. Depending on your situation or test results, you may be advised to seek consultation with either primary care or a specialist physician (local or online) for further work-up and treatment. If you are unsure or have any questions, please call our customer support service before placing an order.
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Cholesterol is a waxy substance, a type of fat the body makes. It is needed to build cell membranes (boundaries of cells), make certain hormones (steroid hormones), and produce bile acids that help fat digestion. But high cholesterol levels increase the chances of peripheral vascular disease, heart disease, and stroke. High cholesterol, also called hypercholesterolemia, deposits fat particles in the inner walls of blood vessels (atheromatous plaques), making it difficult for blood to flow through arteries. These deposits break away and form a clot (emboli) that travels to the heart or brain, leading to a heart attack or stroke. It is often a result of an unhealthy diet; in some instances, it is inherited.
Cholesterol is insoluble, so it is carried in the blood by special proteins; the combination is called lipoproteins. These lipoproteins are of different types based on the type of cholesterol they carry. The combination that carries cholesterol from the liver to other parts of the body is called Low-density lipoprotein (LDL). It is also referred to as bad cholesterol because its excess may result in accumulation and further cause atherosclerosis. The other type that carries cholesterol from the periphery to the liver for degradation and disposal is called High-density lipoprotein (HDL), also referred to as good cholesterol. In hypercholesterolemia, either the total cholesterol or LDL is increased. Hypercholesterolemia is preventable. You need to follow a healthy diet and exercise, and adhere to your medication regimen.