Please note that these services are not intended for any emergency medical situations. If you are having a life-threatening or serious condition that may require hospitalization, including, but not limited to, high-grade fever; low or high blood pressure; active serious infection, including, but not limited to, COVID; chest pain; shortness of breath; severe pain; or stroke-like symptoms, please call 911 immediately or go to a nearby emergency center as quickly as possible.
If you do not have a physician's order for labs or non-invasive radiology services, you may request it through our network of affiliated physicians/providers in selected states for an additional non-refundable fee, as listed (asynchronous consultation). Please note that an asynchronous consultation or physician-order service for diagnostics is not available for radiology tests requiring IV contrast. Patients needing a diagnostic study with IV contrast must complete an online visit with our physician first and, likely, will also need to have a lab test for their kidney function before a diagnostic study with IV contrast can be scheduled.
Once you request our provider or physician's order service, you will receive an email from us inquiring more details about your medical history. Based on the information you provide, one of our affiliated physicians or providers will make a determination about processing the order for the requested service. In some cases, as determined by our affiliated medical team, you may be required to provide additional clinical information or may be asked to have a more detailed online visit (an additional fee may apply) before your order can be processed. Please note that in some situations, or based on available clinical information, our team may even decide not to process the requested diagnostic order service and rather may recommend you to seek immediate medical attention in person or go to the nearest urgent care or ER. In that case, any advanced payment for the diagnostic service(s) will be refunded, but the physician's consultation or order request fee will remain non-refundable.
Please also note that any post-diagnostic service follow-up visit(s) or treatment(s) is not covered in this service fee and the ordering physician is not responsible to provide any continued care unless you sign-up for that service separately. Depending on your situation or test results, you may be advised to seek consultation with either primary care or a specialist physician (local or online) for further work-up and treatment. If you are unsure or have any questions, please call our customer support service before placing an order.
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Diabetic ketoacidosis (DKA) is a complication of diabetes mellitus that occurs due to insulin deficiency resulting in increased blood levels of sugar and keto acids, causing the acute symptoms of vomiting, gasping breathing, increased urination, confusion, etc. It is a life-threatening emergency that occurs more commonly in people with type 1 diabetes, but people with type 2 diabetes mellitus can also be affected, often if they have not been diagnosed before.
Your body depends on glucose for energy to perform various processes. Insulin is the transporter that picks up sugar from the blood and transports it to the cells of the body to be used as fuel. In some situations like infections, trauma, pregnancy, etc., the body needs extra energy to deal with the stress using glucose (sugar), which is not transported well into the cells in the absence of insulin. Instead, it (sugar) remains in the blood and needs to be excreted in the urine, often taking all the available water of the body, causing dehydration. The liver gets the signals to make more glucose from the body’s stores, further increasing the blood sugar levels in the blood. The metabolic factory of our body cells switches to obtaining energy from the breakdown of fats, resulting in the production of keto acids as a by-product putting the body in the acidosis state. The natural buffers of the body try to get rid of excess acid by exhaling carbon dioxide (which is an acid), resulting in hyperventilation (increased breathing frequency). The vicious cycle continues if not treated at once.
Treatment is directed towards the provision of insulin, correction of hydration status with fluids, replenishing electrolytes, correction of acid-base balance, and correcting the underlying cause.