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If you do not have a physician's order for labs or non-invasive radiology services, you may request it through our network of affiliated physicians/providers in selected states for an additional non-refundable fee, as listed (asynchronous consultation). Please note that an asynchronous consultation or physician-order service for diagnostics is not available for radiology tests requiring IV contrast. Patients needing a diagnostic study with IV contrast must complete an online visit with our physician first and, likely, will also need to have a lab test for their kidney function before a diagnostic study with IV contrast can be scheduled.
Once you request our provider or physician's order service, you will receive an email from us inquiring more details about your medical history. Based on the information you provide, one of our affiliated physicians or providers will make a determination about processing the order for the requested service. In some cases, as determined by our affiliated medical team, you may be required to provide additional clinical information or may be asked to have a more detailed online visit (an additional fee may apply) before your order can be processed. Please note that in some situations, or based on available clinical information, our team may even decide not to process the requested diagnostic order service and rather may recommend you to seek immediate medical attention in person or go to the nearest urgent care or ER. In that case, any advanced payment for the diagnostic service(s) will be refunded, but the physician's consultation or order request fee will remain non-refundable.
Please also note that any post-diagnostic service follow-up visit(s) or treatment(s) is not covered in this service fee and the ordering physician is not responsible to provide any continued care unless you sign-up for that service separately. Depending on your situation or test results, you may be advised to seek consultation with either primary care or a specialist physician (local or online) for further work-up and treatment. If you are unsure or have any questions, please call our customer support service before placing an order.
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You might have heard about the terms acids and bases around you. The word “pH” is the scale used for classifying acids and bases. “ pH” is the potential of hydrogen and is the negative logarithm of hydrogen ions (pH = - log10 [H+]), which means an increase in pH would indicate a decrease in hydrogen ions and vice versa. The substances which have more hydrogen ions that they can donate are called acids, and they are said to have a low Ph, while the substances that can accept hydrogen ions are called bases and are said to have a high pH. The fluids inside your body also have a pH level, according to which they are classified as acids and bases. This pH level needs to remain at the optimum level so that the physiologic processes in your body can occur and your body can function normally. Any change in the amounts of acids and bases can alter this pH level resulting in the disruption of the body’s physiologic processes, which will be evident clinically.
The optimum pH of the body is tightly regulated between 7.35 to 7.45. The partial pressure of carbon dioxide is PCO2= 35-45 mmHg (body's acid), and the concentration of bicarbonate (body’s base) in the body is HCO3- = 22-26 mEq/L.
If this pH level decreases, you are said to have acidosis in your body, and if the pH level increases, you are said to have alkalosis in your body. If the problem is due to PCO2, it is respiratory acidosis or alkalosis. If the problem is due to the HCO3, it is metabolic acidosis or alkalosis. Whether it is acidosis or alkalosis, it will have consequences evident clinically.
Our body is regulated by the homeostatic system, which means that there are mechanisms in the body that try to keep the general conditions of the body at optimum levels so that it works normally. So for acid-base imbalance, there is a buffer system in our body that tries to bring back the pH to normal levels whenever there is a disturbance. The buffer systems of the body are :